Troubleshooting
Facing issues? Discover solutions right here!
Launch
A common troubleshooting guide for issues such as the software failing to start, displaying a black screen, or crashing.
- Double-clicking Eagle.exe does not respond
- Double-clicking Eagle.exe on Windows system does not open, and it shows the message "This app can't run on your PC".
- After opening, Eagle showed blank screen
- I can't open Eagle, it stucked in the "Initializing..." stage
- I can't open Library, it prompted message "Oops! Library missed" after I open it
- I can't open Eagle, it prompted message "Maximum call stack size exceeded"
- I can't open Eagle, it prompted message "A JavaScript error occurred in the main process"
- After you open Eagle, it shows prompt message "Error: UNKOWN: unknown error"
- I can't open Eagle, it prompted message "Eagle has encountered a problem and needs to close"
Install
Solutions for potential issues encountered during the installation of Eagle software on various operating systems.
License
Assistance with resolving issues encountered during the license activation process and solutions for common error messages.
Performance
Practical suggestions for optimizing Eagle’s running speed, improving efficiency, and resolving performance-related issues.
Preview & Thumbnails
Solutions for issues related to various file formats failing to preview or generate thumbnails properly in Eagle.
- Unable to preview .mp4 files
- Unable to preview .ppt/.doc/.xls files
- Unable to generate thumbnails for illustrator(.ai) files
- Unable to preview Adobe XD(.xd) files
- Unable to preview .sketch files
- Cinema 4D (C4D) files didn't show thumbnails properly
- Blender (.blend) files didn't show thumbnails properly
- Why can't I preview EPS files after updating to macOS 14.0?
Data Issues
Practical solutions for addressing problems related to library synchronization, data loss, file corruption, and more.
Collect
Solutions to various issues and challenges that may arise when using Eagle to collect web images and local files.
Screenshots
Assistance with resolving issues related to using the screenshot function across different operating system versions.
Other
Practical solutions and suggestions for addressing other common technical issues.